GDPR Compliance Statement

At VIP-EXECUTIVE Chauffeurs Services, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. What Personal Data We Collect

We collect personal information that you voluntarily provide to us when using our services or making a booking. This may include:

  • Contact Information: such as name, phone number, email address, and mailing address.
  • Booking Information: details of your transportation needs, including pick-up and drop-off locations, dates, and times.
  • Payment Information: payment details for processing transactions (stored securely with GDPR-compliant third-party providers).
  • Communication Data: any messages or correspondence sent to us via email, phone or through our website.

2. How We Use Your Personal Data

We use your data solely to provide our services and improve your experience, including:

  • Managing bookings and providing our chauffeur services.
  • Communicating with you about your bookings, special requests, and updates.
  • Processing payments securely and managing invoices.
  • Enhancing our customer service and understanding customer preferences.
  • Complying with legal and regulatory obligations.

3. How We Share Your Personal Data

We respect your privacy and do not sell your personal information. We only share your data with trusted third parties for the purposes of providing our services, such as:

  • Payment Processors: to handle secure transactions.
  • IT Service Providers: for website and database hosting.
  • Analytics Providers: to monitor and improve website performance (in anonymized formats where applicable).

We ensure that all third parties comply with GDPR and handle your data securely and responsibly.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Typically, personal data related to bookings is kept for a minimum of 6 years in line with UK tax and accounting requirements.

5. Your Rights

Under the GDPR, you have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: correct any inaccurate or incomplete data.
  • Erasure: request the deletion of your data where it is no longer needed.
  • Restriction: restrict how we process your data in certain circumstances.
  • Data Portability: request to transfer your data to another service provider.
  • Objection: object to processing based on legitimate interests or for direct marketing.

To exercise these rights, please contact us at contact@vip-executive.co.uk

6. Data Security

We take data security seriously and implement various technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. Our systems are designed to ensure that your information is handled safely and in compliance with GDPR requirements.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. We will notify you of any significant changes via our website or by email.

 

By using our website and services, you consent to our collection and use of your data as outlined in this policy.